Burns Sweet Shop Information


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About Us At burnssweetshop.co.uk we aim to bring you a large range of quality sweets at affordable prices. We strive to give you the best possible customer service. If however, we fail to satisfy you, the customer, in any way, please contact us and we will endeavour to assist in any way we can. We also welcome any suggestions or comments. The conditions below do not affect your statutory rights according to United Kingdom law.

Our Contact details:
Burns Sweet Shop
96 Market Street St Andrews Fife Scotland KY16 9PB United Kingdom
Phone: 01334 473371
Email: info@burnssweetshop.co.uk
VAT Reg No GB268785691

Making A Purchase Making a purchase could not be easier. Take time to browse our site and search for the product you desire. Click on any sweets you wish to purchase. Select the quantity you desire and add the item to your shopping basket. After you have finished shopping, click on "checkout" and you will be asked for further details to enable us to complete your order.

All orders made by card will be processed on receipt of your order.
If payment is by cheque the order will be dispatched as soon as the cheque has been cleared by our bank.

Gift boxes: You may opt to have your sweets delivered in gift boxes and you may enter a message to be included. WHEN ORDERING 250GRAMS OF SWEETS IT WILL BE PACKAGED IN ONE BOX. WHEN ORDERING 2, 250GRAMS OF SWEETS IT WILL BE PACKAGED IN ONE 500GRAM SIZED GIFT BOX AND SO FORTH. We reserve the right to refuse any message that we feel may cause offence to the addressee. We will then recalculate your order with the additional charge for this service.

With gift wrapping, if the order is for lots of individal items they will be boxed together and wrapped as one. Boxes of chocolates will be wrapped on there own.

The total value of your order in Pounds Sterling will be displayed on the order confirmation screen. If you are shopping from the United States or other country out with the United Kingdom, place your order and your credit card company will apply the appropriate exchange rate and convert the transaction to US dollars or to your own currency.

Shipping And Handling Shipping and handling:. This is an additional charge to reflect posting rates and packaging and handling costs. Our standard UK deliveries are sent by Royal Mail and DHL.

HOW MUCH IS OUR UK SHIPPING - All prices are subject to VAT and include handling and packaging

Postage up to 1300 grams will be sent with Royal Mail anything over this will be sent using DHL. Prices are shown below.

0g to 100g..........................£2.98....................Royal Mail
100g to 200g.......................£3.32....................Royal Mail
200g to 300g.......................£3.84....................Royal Mail
300g to 600g.......................£4.35....................Royal Mail
600g to 800g.......................£4.95....................Royal Mail
800g to 1.1kg......................£6.15....................Royal Mail
1.1kg to 1.3kg.....................£6.85....................Royal Mail
1.3kg to 25kg......................£8.00....................DHL

************PLEASE NOTE ALL ORDERS DELIVERED BY DHL THIS FESTIVE PERIOD ARE DELAYED DUE TO THE ADVERSE WEATHER CONDIDITON AND MAY NOT REACH YOU IN TIME FOR CHRISTMAS. WE WILL ENDEVOUR TO DO OUR UPMOST TO GET IT DELIVERED TO YOU ON TIME***************************

DUE TO THE NEW CONDITITONS LAID DOWN BY DHL THE PARCELS MAY NOT BE DISPATCHED THE SAME DAY WE WILL INDEVOUR TO DISPATCH THEM THE NEXT AVALIABLE DAY . If in the event that there is noboby in to recieve the parcel, DHL will leave a consignment note with contact details. If after 3 attempts there will be an additional charge of £6.00 and the parcel will be returned to us. If you need us to send it again another delivery charge will occur.

PLEASE NOT WE DO NOT ACCEPT ANY CANCELLATIONS FROM EITHER DHL OR ROYAL MAIL IF YOUR PARCEL DOES NOT REACH YOU IN TIME DUE TO EXTREME CIRCUMSTANCES LIKE WEATHER OR STRIKE ACTION AS IT IS NOT OUR RESPONSIBILITY

We do our utmost to keep our charges to a minimum. For non-Mainland orders the shipping will be calculated automatically.

Delivery Schedule We aim to dispatch orders as quickly as possible providing all items are in stock. If an item is out of stock we will usually hold the order for 2-3 days while we try to obtain it, unless requested otherwise. Longer delays may result in the order being dispatched in two parts. In both scenarios we will email you to inform you of the situation, and you have the option to cancel the order at any time.

Orders placed Monday - Friday will be dispatched within a maximum of 5-7 days. Orders received over the weekend or during bank holidays will be dispatched within the next 5-7 working days.

Delivery times are governed by our carriers and are an approximation. We can not garantee delivery date or time to deliver. Any delivery times are quoted from when the order is fullfilled to the package reaching its destination. We use Parcel Force Euro 48 and International Scheduled Euro 48 for orders over 2kg, internationally. They deliver within 2 workings days to most major European cities and within 3-4 days elsewhere in Europe including Eastern Europe destinations. International Scheduled deliver from 3 working days. Unfortunately we cannot be responsible for customs clearence.

Back Orders Back ordered items will be sent within 3-4 days. If there is a similar product avaliable, we reserve the right to substitute this for the product ordered.

Tax Charges For orders made from the United Kingdom or European Union, 20% VAT has been added. VAT number 268785691. ORDERS MADE FROM ALL OTHER COUNTRIES INCLUDING THE UNITED STATES OF AMERICA AND CANADA are VAT FREE. When you checkout 20% will be automatically deducted from the total price of the goods.

Credit Card Security We only accept credit/debit card payment. burnssweetshop.co.uk is a secure website. Your credit card details are securely processed by WorldPay (www.worldpay.com). This means that we do not receive any credit card details ourselves, only a confirmation that the transaction has been authorised.

Guarantee All of our sweets and chocolates are of the highest quality and are obtained from a wide variety of recognised manufacturers. We will do our utmost to ensure that your order reaches you in good condition. If however, you are not completely satisfied for any reason then do not hesitate to contact us and we will endeavour to rectify the problem to the best of our ability.

Reaching Us If you need to reach us, please email us on info@burnssweetshop.co.uk, alternatively, you can call on 01334 473371 (International +44 01334 473371) or write to us at 96 Market Street St Andrews Fife Scotland KY16 9PB United Kingdom

Privacy Policy Privacy policy: burnssweetshop.co.uk do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. It is normally possible to modify your browser settings to disable the cookie function if desired.

The information we collect from you will only be used by us in accordance with the data protection act 1998. The information collected by this site is used to process your order, to administer the site, and to provide you with impeccable customer service. The type of information we require from you includes your name, address, telephone number, email address, and credit/debit card details.

As a customer you are entitled to check the information that we hold about you is accurate and up to date by emailing us at the address above. Any inaccuracies will be rectified promptly. We will never transfer your information outside the EEA (European Economic Area) without first obtaining your consent. We will only email you with information relevant to your order, or occasionally with special offers from standrewssweetshop.co.uk we think may be of interest to you. We will never pass your contact details onto a third party.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy In the unlikely event that you are not completely satisfied with the goods you receive from burnssweetshop.co.uk please contact us immediately by email. You can also return the product to us with a receipt for return postage and an explanation of why it was unsatisfactory to you, and your order will be refunded in full. However, please note that we do accept liability for any loss or damage of packages whilst in transit, nor for any delays caused by the postal Services. All complaints will be acknowledged by email, and you will be contacted about any further action within the next five working days.

Please note: we do our utmost to ensure that all our products are sent to you in perfect condition. However, we cannot be responsible for any damages which may have occurred during transport, as a result of extreme weather conditions e.g. high humidity which may result in deterioration of boilings or extreme heat that may melt chocolate covered items.

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Gift Wrap:
Please click here to add Gift Wrapping to your Order (£2.50 per order)

Burns Sweet Shop, 96 Market Street, St. Andrews, Fife, KY16 9PB Scotland